FAQ: I’m an admin for our institutional account, but I don’t have membership access?

Since educational institutions and non-educational institutions often purchase a set number of membership seats, they often have specific people designated to use those seats. Frequently, the admin on the Signing Savvy account for the organization may be a billing contact, and may not be one of the people to whom the organization wants to give a seat. Therefore, we do not auto-assign a membership seat to the account admin from the seats purchased by the organization.

If you want to assign a membership seat to the admin, you may do that by following the steps below or by contacting us.

To Allocate Membership:

  1. Log into the Signing Savvy website. 
  2. Click on “My Account” in the top, right corner.
  3. Scroll down to the “Institution Memberships” section and next to where it says your school name and click on "Manage Membership."
  4. To manage users or allocate seats, click on “Users”
  5. When you get to this page, there are three ways to allocate memberships. To allocate a membership to yourself, click on Connect Existing User and enter the email address associated with your Signing Savvy account (that you type when logging in). You will instantly be assigned a membership seat and have membership in your account.

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