Frequently Asked Questions (FAQs)
Here is a list of the most Frequently Asked Questions (FAQs). If you cannot find the answer to your problem, feel free to contact us using the contact form.
Do you have a mobile app?
Yes! The Signing Savvy Member App is available for Apple iOS devices and Android mobile devices. The app is free for full members of Signing Savvy. Just like the website, the app includes the ability to search for and view thousands of high-quality sign videos, build your own vocabulary word lists and share them with other members, view other members shared word lists, create virtual flash cards out of word lists to practice your signing, and much more ... all in a streamlined mobile interface.
The web site does not seem to be working on my computer. What are the computing requirements for Signing Savvy?
This website has been designed for modern web browsers, including:
| Browser | Version |
|---|---|
| Mozilla Firefox | Version 3 and newer |
| Apple Safari | Version 4 and newer |
| Opera | Version 10 and newer |
| Google Chrome | Version 3 and newer |
| Microsoft Internet Explorer | Version 7 and newer |
| Apple iOS Safari | iOS 3 or newer |
| Android Browser | Android 2.2 or newer |
Your browser is reporting that it is Unknown 0.0.0.
Additional browser details: CCBot/1.0 (+http://www.commoncrawl.org/bot.html)
If you are using an older web browser, we highly recommend that you upgrade so you can take advantage off all the features of the modern web.
The site also requires Javascript to be turned on in your web browser.
The site also requires Cookies to be turned on in your web browser.
It appears you do have Cookies enabled.
On a Windows or Macintosh computer OR Android device, the site requires the Adobe Flash (version 8 or newer) plug-in to display the sign videos. On the Apple iOS mobile platform, such as the Apple iPhone or iPad, the site works fine without Flash, using HTML5 video.
Check the message in the box below to make sure your version of the Flash Player is up-to-date. If you do not have the right version of Flash Player, or if you do not see the box at all, you must download the latest Flash Player.
I can't see the sign videos.
Most likely you do not have Flash installed or you are using an unsupported mobile device. See computing requirements above to resolve this issue.
I can't seem to login.
Make sure you are logging in with the email address and the password you used when you created your Signing Savvy account. Note that the password IS case-sensitive so type it exactly as you entered it when you created your account. If you forgot your password, you can reset it.
I login but the site keeps logging me out.
There is a feature in your web browser called Cookies that we use to remember who you are. Most likely you do not have Cookies turned on in your browser. See computing requirements above to resolve this issue.
I recently became a member but I do not seem to have access to the full member features.
It may be that you have created multiple accounts on Signing Savvy using different email addresses. Make sure you are logging into the account you created or were logged in to when you paid for your membership. You can check your account status at any time.
It takes a long time for the video to play.
Signing Savvy videos are best viewed using high speed internet (broadband), such as Cable or DSL. If you have dial-up you may have to wait several minutes for videos to load. Each video varies in length and size depending on the content, so some video may load faster or slower than others. If you are a member, you may want to use the medium video size for most browsing and only switch to the large video size for signs you really wish to see larger.
It takes a long time for the video to play.
Signing Savvy videos are best viewed using high speed internet (broadband), such as Cable or DSL. If you have dial-up you may have to wait several minutes for videos to load. Each video varies in length and size depending on the content, so some video may load faster or slower than others. If you are a member, you may want to use the medium video size for most browsing and only switch to the large video size for signs you really wish to see larger.
Do you have larger videos of the signs?
The standard video size for non-members is 288x212 (small). However, larger videos of the signs are available to members. Members can view two larger-sized video options, including 360x240 (medium) and 540x380 (large).
I can’t find a sign.
We have thousands of signs and are continually adding to our sign dictionary, but we do not have every sign. Feel free to contact us and let us know what words are missing.
I can’t hear sound when watching the videos.
There is no sound in the videos.
I think the Signing Savvy dictionary has the wrong sign for a word.
It is important to remember that there can be multiple signs for the same word and that some signs can represent several different words. Additionally, signs can vary by region. However, with thousands of signs in our dictionary, you may find an occasional error. Please use our contact form to let us know if you think you have found an error. We will do our best to correct any errors and maintain the accuracy of the Signing Savvy dictionary.
I want to learn to sign. What is the best way to use Signing Savvy to learn sign language?
See our learning page for more information.
Does the Signing Savvy dictionary contain strictly American Sign Language (ASL)?
While, Signing Savvy's dictionary contains mostly American Sign Language (ASL), it also contains other signs commonly used in the United States and Canada which may not strictly be ASL signs.
Can I use Signing Savvy anywhere?
Yes, as long as you have a supported computer platform or mobile device and have access to the Internet, you can login into Signing Savvy from anywhere.
Can I share my Signing Savvy account?
No. Each Signing Savvy account is intended for one individual to use. Further, you can only use one account on one computer at a time. If you login on one computer and then move to another computer and login again, the first computer will be automatically logged out.
Do you have a recommendation program?
Yes, we do. If you recommend someone to Signing Savvy and they become a full member, you receive a full membership in return! How does it work? If they become a 12-month full member, you receive 30 days of full membership. If they become a 4-month full member, you receive 10 days of full membership. If they become a 1-month full member, you receive 5 days of full membership for each month they remain a member! The days you receive are added onto your current full membership if you already are a full member. If you are not a full member, you will become one for the days you receive!
There are two ways to recommend people to Signing Savvy:
- METHOD 1: You can provide a URL (aka, a web address or a link) to the individual. The URL should be in the format:
http://www.signingsavvy.com/recommendation/YourEmailAddress
For example, if your email address was help@signingsavvy.com, the URL would be:
http://www.signingsavvy.com/recommendation/help@signingsavvy.com
Make sure you use the email address that you setup your Signing Savvy account with (it is what you use to login to your account on Signing Savvy). You can give the link out or you can put it on a website and have them click on it. - METHOD 2: You can give them your email address and when they are signing up to become a member, they can specify it when answering question Did someone recommend Signing Savvy to you?
Just as above, make sure you give them the email address that you setup your Signing Savvy account with (it is what you use to login to your account on Signing Savvy).




