Frequently Asked Questions (FAQs)
Here is a list of the most Frequently Asked Questions (FAQs). If you cannot find the answer to your problem, feel free to contact us using the contact form.
Technical Issues
- The website does not seem to be working on my computer. What are the computing requirements for Signing Savvy?
- Do you have a mobile app?
- I can't see the sign videos.
- It takes a long time for the video to play.
- I can’t hear sound when watching the videos.
- Is there a way to clear the pop-up suggestions or auto-complete feature when I search the Signing Savvy dictionary?
- Why are there ads on the website?
- Why are there so many ads on the website?
- I am a Signing Savvy member. Why am I still seeing ads on the website?
- Why did I see an inappropriate ad on your website?
- May I print signs?
- Is your website secure?
- I emailed Signing Savvy but received no reply?
Login Issues
- I can't seem to login on the website.
- I can't seem to login on the mobile app.
- I login but the site keeps logging me out.
Membership Issues
- I recently became a member but I do not seem to have access to the full member features.
- May I use Signing Savvy anywhere?
- May I share my Signing Savvy membership (account)?
- Do you have a recommendation program?
- Why is there a cost for Signing Savvy membership?
- Do you offer discounts?
Sign Issues
- Do you have larger videos of the signs?
- I can't find a sign.
- I think the Signing Savvy dictionary has the wrong sign for a word.
- How does the phrase builder work? Is it an interpreter that will translate English to ASL?
- There are multiple sign variations for the word I want to sign. How should I sign it, which variation should I use?
Sign Language
- I want to learn to sign. What is the best way to use Signing Savvy to learn sign language?
- What type of signs does Signing Savvy include? Does the Signing Savvy dictionary contain strictly American Sign Language (ASL)?
- How do I learn ASL syntax? What is the correct sign order to use when signing?
- Is there a Signing Savvy book?
ASL One-on-One Sessions Questions
Admin Questions / Managing Accounts
- How do I manage my institution account?
- What is a Signing Savvy institution account?
- I’m an admin for our institutional account, but I don’t have membership access?
- How do I allocate a membership to someone if I don’t know if they have a Signing Savvy account already or I know they have one, but I don’t know what email address they use with it?
- I sent an activation link to give someone membership, but they said they didn’t get it.
Billing Questions
